CONVERSATIONAL AI AGENTS
Conversational AI that resolves, not just replies.
Kinetary builds chat and voice agents that look up orders, book appointments, update records and hand off to your team with full context. Built on your systems and measured by issues resolved.
WHAT YOUR AGENT DOES
WHAT THIS SOLVES
Most chatbots stop at the answer.
Understanding a customer’s question is no longer the hard part. What decides whether an agent saves money is what happens next: whether it can complete the task, pass the customer to a person without losing the thread, and show what it handled.
Customers get instructions instead of answers, then raise a ticket anyway.
Calls after hours and at peak times go unanswered, and leads go cold.
When the bot hands over, the customer has to start again from scratch.
You cannot tell what the bot actually resolved or what it saved.
USE CASES
Where conversational agents pay off first.
Customer support resolution
Handles order status, returns, refunds and account changes directly in your helpdesk and order systems, so routine requests close without a ticket.
Lead qualification & booking
On your website or WhatsApp, asks the qualifying questions your sales team would ask and books meetings straight into their calendar.
Inbound phone agent
Answers every call, day or night. Books and reschedules appointments, answers common questions, and routes urgent calls to the right person.
Internal helpdesk
Answers IT and HR questions in Slack or Microsoft Teams and handles routine requests such as access and password resets.
what you get
Six parts of an agent that works in production.
Use-case selection & cost model
We review your real tickets, chats or call logs, pick the conversations worth automating first, and estimate cost per resolution before anything is built.
Chat and voice agents
Agents on the channels your customers and staff already use: website chat, WhatsApp, phone, Slack or Teams.
System integration
Connections to your CRM, helpdesk, booking, order and ERP systems, so the agent can complete tasks, not just describe them.
Human handover
Clear rules for when to escalate, with the full conversation and a summary passed to your team, so customers never repeat themselves.
Guardrails
Answers limited to approved sources, topics the agent must decline, and controls on what data it can see and change.
Monitoring & improvement
Dashboards for resolution, escalation and cost per resolution, with monthly reviews of where the agent failed and what to fix.
HOW THE ENGAGEMENT RUNS
Start with one conversation, then expand.
01 · pick
We choose one high-volume conversation type from your real tickets or call logs, with a clear target for resolution and cost.
02 · build
We build the agent on your systems and data, and test it against real past conversations before any customer sees it.
03 · launch
A limited rollout, with human handover switched on from day one and every conversation logged.
04 · operate
Weekly reviews of failures and escalations, then expansion to the next use case once the first one is performing.
Built to hold up
An agent that keeps working as the technology changes.
Models and voice platforms improve every few months. We keep what is specific to you, your integrations, handover rules, guardrails and approved content, separate from any single model or vendor, so you can switch when something better or cheaper appears.
Not tied to one model or vendor
The model and voice platform can be swapped without rebuilding your integrations or rules.
Every answer traceable
The agent answers from approved content you control, so you can see where each answer came from.
Cost per resolution tracked
You see what each resolved conversation costs, and can compare it with per-resolution pricing from helpdesk vendors.
RELATED SERVICES
Where the plan goes next.
Agentic AI Development →
Agents that carry out bounded business processes, including document-heavy workflows.
AI Integration & Data Readiness →
Connecting AI to your systems and getting your data ready to use.
AI Governance & Security →
Policies, access controls, and oversight for the AI your team already uses.